Meet Marc Estruch, Customer Service Director Middle East, India & Africa at Richemont. After joining a new region at the beginning of the pandemic, Marc saw this situation as an opportunity to learn faster and more efficiently about his teams' productivity. Improving operational performance across the region while at the same time proposing and implementing new services, Marc lead his team think outside the box.
My journey within Richemont started 18 years ago at Roger Dubuis. I grew up within the company from Industrial engineer to Head of Industrialization of this beautiful and fully integrated Manufacture. I then had the chance to actively participate in the creation of the CGHH in Meyrin, working hand-in-hand with the Maisons to create this amazing workplace.
After the opening of the Campus, I returned to Roger Dubuis and take over the position of Customer Service and Quality Manager until February 2020. Then the opportunity came up for the position of Customer Service Director for Middle-East, India, & Africa (MEIA) in Dubai and I took on this new role.
Every day when reaching my office, I see this quote on the wall “They say sky is the limit for ambition. We say: the sky is only the beginning” which summarises well the philosophy of the country I’ve been living in and the team I have been working with for a year. I believe that in life nothing should be taken for granted and we should always keep looking ahead. That is what moves us forward and grows as individuals and teams.
My biggest learning
At Roger Dubuis, I had the chance to speak up and implement my ideas and to regularly take on new responsibilities and challenges. For me, as a young manager, it was a fast learning curve and working in such an entrepreneurial environment helped me move forward with the same motivation throughout the years. Working now for a regional function is an incredibly enriching experience. Every day you learn from the Maisons, their organisation, history, best practices, etc. Personally, I am excited by the willingness of all the Maisons to collaborate with us to improve our services in a strong spirit of partnership.
Some final words
Joining Richemont MEIA at the start of the pandemic was an opportunity for all of us to learn working together and understanding each other 10 times faster than normal. Looking back over the months, I’m amazed by the dedication and hard work the team has shown and I am impressed at what we have achieved together. Improving our operational performance across the region while at the same time proposing and implementing new services to help our Maisons grow their brand equity has been the best takeoff I have imagined! I honestly can't find the words to express how proud and grateful I am of all the team!