Leon Brown
Meet Leon Brown, CPS Global Risk & Compliance Manager at Richemont. Leon relocated from London to Amsterdam to start his journey within the Group building up the fraud payments department for Europe and now resides in our HQ in Bellevue, Geneva. He considers himself and his team to be the detectives of E-commerce. After his years in Richemont, he believes that anything is possible if you have a great team!
My career journey
I was working in the UK for a department store and I had just finished my fraud certification. I was thinking about my next challenges and steps. I do believe in fate and the next day, I received a call regarding a position at Richemont in Amsterdam. This was my sign! I flew to Amsterdam for an interview and I remember that it was a beautiful, sunny day. I loved the vibe of the city and felt that it is definitely me. When I had my interview, I felt aligned with my Manager’s vision on how E-commerce and the department should be run. It was a perfect match. Once I received the offer, it was a no brainer. I packed my bags and moved to Amsterdam.
My team at the time managed the fraud for nine different Maisons. Every single order that is placed online goes through a risk-scoring algorithm. We looked at the details of the clients order: billing, delivery, IP address, credit card, etc. If we do not find any discrepancies, the order will be accepted and processed for delivery. We are essentially detectives and we need to be the best “stalkers” in the world.
“Never give up and never be too scared to learn! We can all make mistakes and we will make mistakes. We have to acknowledge these mistakes to improve.”
My biggest learning
I have learned that if you work hard, believe in your vision, and you have a supportive manager and team, the results will follow. On a side note, I have also learned to interact with different cultures and understand people’s communication styles. We are very different and everyone is unique – this is a great thing!
Some final words
I am always impressed by my team's commitment, dedication, and flexibility. For example, during the lockdown, we received a crazy amount of orders. Unfortunately, the fraudsters were also at home. My team came forward and said let’s get through this together. They have never missed any SLAs. They never complain and they always get the job done. They constantly exceed expectations. If you have a great team, you can achieve anything.
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