Meet Nicole Toh, Retail Director South East Asia at Van Cleef & Arpels. After exploring a wide range of retail topics from operations to performance to store openings, visual merchandising and most recently CRM, she has learnt that the pace and complexity of working with such diverse teams meant that new lessons were always on the horizon.
"Kind heart, fierce mind, brave spirit." This is my favorite quote. It is a reminder to have the courage to speak the truth and to stand up for things you care about, the resilience when things get tough and to always be kind!
Some final words
I have been most impressed by the care that I have experienced during my time here. I still remember being very surprised during my first months by how warmly I was welcomed by not only my team, but also our colleagues in Regional and HQ at every level. I have seen many times care being a guiding principle when making key decisions within the team.