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Retail

You are an ambassador, storyteller, concierge, business developer... all in one

Meet Benoit Laval, High Jewellery & Exceptional Creations Sales Manager at Piaget

who moved from overseeing 200 people at La Réserve to just 6 at the Piaget Boutique in Geneva. Prioritising empathy, he has proved that the human dimension will always take precedence and that it's not what you know, but the time you spend with people listening.

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Meet Nicole Toh, Retail Director South East Asia at Van Cleef & Arpels.

After exploring a wide range of retail topics from operations to performance to store openings, visual merchandising and most recently CRM, she has learnt that the pace and complexity of working with such diverse teams meant that new lessons were always on the horizon.

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Meet Florent-Aymeric Dubiez, International Retail Director at Montblanc.

12 years, 5 different roles, and 4 countries – that’s a few facts to summarize Florent’s experience in the Group. From Europe to America, his journey has been a crossover between, global and regional roles, between retail and marketing. His 360 view on the business and experiences across cultures has been enriching and rewarding.

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