Meet Marc Estruch, Customer Service Director Middle East, India & Africa at Richemont. After joining a new region at the beginning of the pandemic, Marc saw this situation as an opportunity to learn faster and more efficiently about his teams' productivity. Improving operational performance across the region while at the same time proposing and implementing new services, Marc lead his team think outside the box.
After the opening of the Campus, I returned to Roger Dubuis and take over the position of Customer Service and Quality Manager until February 2020. Then the opportunity came up for the position of Customer Service Director for Middle-East, India, & Africa (MEIA) in Dubai and I took on this new role.
Every day when reaching my office, I see this quote on the wall “They say sky is the limit for ambition. We say: the sky is only the beginning” which summarises well the philosophy of the country I’ve been living in and the team I have been working with for a year. I believe that in life nothing should be taken to granted and we should always keep looking ahead. That is what moves us forward and grows as individuals and teams.
Some final words
Joining Richemont MEIA at the start of the pandemic was an opportunity for all of us to learn working together and understanding each other 10 times faster than normal. Looking back over the months, I’m amazed by the dedication and hard work the team has shown and I am impressed at what we have achieved together. Improving our operational performance across the region while at the same time proposing and implementing new services to help our Maisons grow their brand equity has been the best takeoff I have imagined! I honestly can't find the words to express how proud and grateful I am of all the team!