This CSR web-report covers the financial year ended 31 March 2011. It encompasses all activities under the direct control of Compagnie Financière Richemont SA but does not include the activities of any businesses in which the company does not have a majority shareholding. As well as the information provided in this web-report, we include a CSR summary in our Annual Report.

Global Reporting Initiative (‘GRI’)

Our long term goal is to report comprehensively against GRI’s G3 Sustainability Reporting Guidelines. We have therefore structured this report to reflect those GRI indicators which we have identified as material to our business. We include a GRI Index to provide readers of the report with signposts to where relevant information can be found.

As for other companies with diverse and decentralised businesses, it can be a challenge to collect consistent and comparable data from our Maisons. A large number of our boutiques and shop-in-shop premises are leased and, for some of them, utilities are included in the lease, making it difficult to gather certain information. There is also a cost associated with data gathering as it involves systems, resources and time. We therefore focus our efforts on collating ‘material’ information to shape decisions. We continue to work with our numerous sites to improve data quality and find practical solutions for data gathering.

During the year, we continued to refine our internal CSR reporting systems. Where possible we compare year-on-year performance and benchmark our operations to identify inconsistencies and scope for improvement. New businesses, such as NET-A-PORTER.COM, are included in the scope of the Richemont CSR reporting during the financial year in which they are acquired.