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Context

Training is a key component of our Maisons’ success. The quality of our goods relies on highly skilled craftspeople and our customer satisfaction on passionate retail staff.

Our approach

The Group has no single prescription for training. However, it does encourage the approach of on-going individual development from on-the-job experience. In addition, each Maison develops the formal training structure that most closely fits its culture, strategy and process.

These include dedicated training academies to foster design, development or customer service skills. In addition, the Maisons – either independently or together – operate schemes with industry or government sponsored programmes to train the next generation of craftsmen and women.

Training and development is not limited to any particular channel. In some instances there is no substitute for on-the-job training or for learning from experienced, skilled colleagues. In other cases staff benefit significantly from external training opportunities. The number of hours of training received by employees in each financial year is not currently consolidated.


Training and development in the watchmaking industry

We are very active in building education and training capability for the global watchmaking industry, thus securing the long-term sustainability of many of our Maisons’ core businesses.
Watchmakers of Switzerland Training and Education Programme ('WOSTEP')

Looking ahead

We will continue to encourage self-learning and development, and emphasise on-the-job training where appropriate. Other than the comprehensive use of its performance management review framework, no overall training and development targets have been established by the Group.

Case Studies