Consulting our stakeholders

A range of methods are used to generate feedback from stakeholders on the issues that are of importance to them. These include:

•  Customer feedback on quality issues through comprehensive after-sales service 
•  Regular quantitative research
•  Customer meetings, briefings and hospitality events
•  Interactive employee training
•  Employee newsletters, management briefings and Intranet sites
•  Employee Works Councils in some countries   
•  One-to-one meetings with suppliers, business partners and opinion formers
•  Participation in industry groups to develop shared practice on social, environmental and ethical responsibility
•  In partnership with other members of the CRJP, we engage with key industry stakeholders including non-governmental organisations.